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| Bill and Account Collectors | Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts. |
The median salary for Bill and Account Collectors is $40600 |
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| Billing and Posting Clerks | Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods. |
The median salary for Billing and Posting Clerks is $44000 |
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| Bookkeeping, Accounting, and Auditing Clerks | Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. |
The median salary for Bookkeeping, Accounting, and Auditing Clerks is $47300 |
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| Cargo and Freight Agents | Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs. |
The median salary for Cargo and Freight Agents is $48900 |
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| Claims Adjusters, Examiners, and Investigators | Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims. |
The median salary for Claims Adjusters, Examiners, and Investigators is $74300 |
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| Compensation, Benefits, and Job Analysis Specialists | Conduct programs of compensation and benefits and job analysis for employer. May specialize in specific areas, such as position classification and pension programs. |
The median salary for Compensation, Benefits, and Job Analysis Specialists is $69800 |
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| Compliance Officers | Examine, evaluate, and investigate eligibility for or conformity with laws and regulations governing contract compliance of licenses and permits, and perform other compliance and enforcement inspection and analysis activities not classified elsewhere. |
The median salary for Compliance Officers is $73900 |
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| Correspondence Clerks | Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence. |
The median salary for Correspondence Clerks is $39800 |
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| Cost Estimators | Prepare cost estimates for product manufacturing, construction projects, or services to aid management in bidding on or determining price of product or service. May specialize according to particular service performed or type of product manufactured. |
The median salary for Cost Estimators is $73900 |
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| Customer Service Representatives | Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. |
The median salary for Customer Service Representatives is $39000 |
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| Data Entry Keyers | Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing. |
The median salary for Data Entry Keyers is $37200 |
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| Desktop Publishers | Format typescript and graphic elements using computer software to produce publication-ready material. |
The median salary for Desktop Publishers is $49500 |
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| Executive Secretaries and Executive Administrative Assistants | Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff. |
The median salary for Executive Secretaries and Executive Administrative Assistants is $68000 |
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| File Clerks | File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested. |
The median salary for File Clerks is $38400 |
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| Human Resources Assistants | Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons. |
The median salary for Human Resources Assistants is $47300 |
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| Human Resources Specialists | Recruit, screen, interview, or place individuals within an organization. May perform other activities in multiple human resources areas. |
The median salary for Human Resources Specialists is $66200 |
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| Insurance Claims and Policy Processing Clerks | Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives. |
The median salary for Insurance Claims and Policy Processing Clerks is $47400 |
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| Loan Interviewers | Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan. |
The median salary for Loan Interviewers is $47800 |
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| Locker Room, Coatroom, and Dressing Room Attendants | Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms. |
The median salary for Locker Room, Coatroom, and Dressing Room Attendants is $31400 |
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| Lodging Managers | Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations. |
The median salary for Lodging Managers is $64700 |
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| Logisticians | Analyze and coordinate the ongoing logistical functions of a firm or organization. Responsible for the entire life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal of resources. |
The median salary for Logisticians is $80100 |
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| Management Analysts | Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants. |
The median salary for Management Analysts is $98200 |
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| Medical Secretaries | Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence. |
The median salary for Medical Secretaries is $39400 |
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| Merchandise Displayers and Window Trimmers | Plan and erect commercial displays, such as those in windows and interiors of retail stores and at trade exhibitions. |
The median salary for Merchandise Displayers and Window Trimmers is $36600 |
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| Morticians, Undertakers, and Funeral Directors | Perform various tasks to arrange and direct individual funeral services, such as coordinating transportation of body to mortuary, interviewing family or other authorized person to arrange details, selecting pallbearers, aiding with the selection of officials for religious rites, and providing transportation for mourners. |
The median salary for Morticians, Undertakers, and Funeral Directors is $52900 |
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| Office Clerks, General | Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing. |
The median salary for Office Clerks, General is $39300 |
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| Office Machine Operators, Except Computer | Operate one or more of a variety of office machines, such as photocopying, photographic, and duplicating machines, or other office machines. |
The median salary for Office Machine Operators, Except Computer is $37800 |
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| Order Clerks | Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. |
The median salary for Order Clerks is $39400 |
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| Payroll and Timekeeping Clerks | Compile and record employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions, or prepare paychecks. |
The median salary for Payroll and Timekeeping Clerks is $51200 |
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| Procurement Clerks | Compile information and records to draw up purchase orders for procurement of materials and services. |
The median salary for Procurement Clerks is $46700 |
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| Production, Planning, and Expediting Clerks | Coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. Duties include reviewing and distributing production, work, and shipment schedules; conferring with department supervisors to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, and production problems. |
The median salary for Production, Planning, and Expediting Clerks is $52400 |
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| Public Relations Specialists | Promote or create an intended public image for individuals, groups, or organizations. May write or select material for release to various communications media. May specialize in using social media. |
The median salary for Public Relations Specialists is $69500 |
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| Quality Control Analysts | Conduct tests to determine quality of raw materials, bulk intermediate and finished products. May conduct stability sample tests. |
The median salary for Quality Control Analysts is $51700 |
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| Receptionists and Information Clerks | Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. |
The median salary for Receptionists and Information Clerks is $34900 |
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| Retail Loss Prevention Specialists | Implement procedures and systems to prevent merchandise loss. Conduct audits and investigations of employee activity. May assist in developing policies, procedures, and systems for safeguarding assets. |
The median salary for Retail Loss Prevention Specialists is $37600 |
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| Secretaries and Administrative Assistants | Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. |
The median salary for Secretaries and Administrative Assistants is $42200 |
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| Statistical Assistants | Compile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks. |
The median salary for Statistical Assistants is $50300 |
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| Supervisors and Managers of Office and Administrative Support Workers | Directly supervise and coordinate the activities of clerical and administrative support workers. |
The median salary for Supervisors and Managers of Office and Administrative Support Workers is $63300 |
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| Survey Researchers | Plan, develop, or conduct surveys. May analyze and interpret the meaning of survey data, determine survey objectives, or suggest or test question wording. Includes social scientists who primarily design questionnaires or supervise survey teams. |
The median salary for Survey Researchers is $62200 |
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| Switchboard Operators, Including Answering Service | Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages. |
The median salary for Switchboard Operators, Including Answering Service is $35600 |
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| Telephone Operators | Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls. |
The median salary for Telephone Operators is $39500 |
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| Training and Development Specialists | Design or conduct work-related training and development programs to improve individual skills or organizational performance. May analyze organizational training needs or evaluate training effectiveness. |
The median salary for Training and Development Specialists is $65100 |
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| Transportation Attendants, Except Flight Attendants | Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel. |
The median salary for Transportation Attendants, Except Flight Attendants is $36100 |
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| Word Processors and Typists | Use word processor, computer, or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned. |
The median salary for Word Processors and Typists is $45600 |
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| Writers and Authors | Originate and prepare written material, such as scripts, stories, advertisements, and other material. |
The median salary for Writers and Authors is $75400 |
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