Admistrative And Support Occupations for Regional Factors




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Job Description

 
Administrative Services ManagersPlan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services.
 
Appraisers, Real EstateAppraise real property to determine its value for purchase, sales, investment, mortgage, or loan purposes.
 
Bill and Account CollectorsLocate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
 
Billing and Posting ClerksCompile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.
 
Bookkeeping, Accounting, and Auditing ClerksCompute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
 
Cargo and Freight AgentsExpedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
 
Claims Adjusters, Examiners, and InvestigatorsReview settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.
 
Compensation, Benefits, and Job Analysis SpecialistsConduct programs of compensation and benefits and job analysis for employer. May specialize in specific areas, such as position classification and pension programs.
 
Compliance OfficersExamine, evaluate, and investigate eligibility for or conformity with laws and regulations governing contract compliance of licenses and permits, and perform other compliance and enforcement inspection and analysis activities not classified elsewhere.
 
Correspondence ClerksCompose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
 
Cost EstimatorsPrepare cost estimates for product manufacturing, construction projects, or services to aid management in bidding on or determining price of product or service. May specialize according to particular service performed or type of product manufactured.
 
Credit CheckersInvestigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
 
Customer Service RepresentativesInteract with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
 
Data Entry KeyersOperate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing.
 
Desktop PublishersFormat typescript and graphic elements using computer software to produce publication-ready material.
 
Distance Learning CoordinatorsCoordinate day-to-day operations of distance learning programs and schedule courses.
 
Energy AuditorsConduct energy audits of buildings, building systems, or process systems. May also conduct investment grade audits of buildings or systems.
 
Executive Secretaries and Executive Administrative AssistantsProvide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
 
File ClerksFile correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
 
Human Resources AssistantsCompile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.
 
Human Resources SpecialistsPerform activities in the human resource area. Includes employment specialists who screen, recruit, interview, and place workers.
 
Insurance Claims and Policy Processing ClerksProcess new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
 
Loan InterviewersInterview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
 
Locker Room, Coatroom, and Dressing Room AttendantsProvide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.
 
Lodging ManagersPlan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
 
LogisticiansAnalyze and coordinate the logistical functions of a firm or organization. Responsible for the entire life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal of resources.
 
Management AnalystsConduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants.
 
Medical SecretariesPerform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
 
Merchandise Displayers and Window TrimmersPlan and erect commercial displays, such as those in windows and interiors of retail stores and at trade exhibitions.
 
Morticians, Undertakers, and Funeral DirectorsPerform various tasks to arrange and direct funeral services, such as coordinating transportation of body to mortuary, interviewing family or other authorized person to arrange details, selecting pallbearers, aiding with the selection of officials for religious rites, and providing transportation for mourners.
 
Office Clerks, GeneralPerform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
 
Office Machine Operators, Except ComputerOperate one or more of a variety of office machines, such as photocopying, photographic, and duplicating machines, or other office machines.
 
Order ClerksReceive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
 
Payroll and Timekeeping ClerksCompile and record employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions, or prepare paychecks.
 
Procurement ClerksCompile information and records to draw up purchase orders for procurement of materials and services.
 
Production, Planning, and Expediting ClerksCoordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. Duties include reviewing and distributing production, work, and shipment schedules; conferring with department supervisors to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, and production problems.
 
Public Relations SpecialistsEngage in promoting or creating an intended public image for individuals, groups, or organizations. May write or select material for release to various communications media.
 
Quality Control AnalystsConduct tests to determine quality of raw materials, bulk intermediate and finished products. May conduct stability sample tests.
 
Receptionists and Information ClerksAnswer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
 
Reporters and CorrespondentsCollect and analyze facts about newsworthy events by interview, investigation, or observation. Report and write stories for newspaper, news magazine, radio, or television.
 
Retail Loss Prevention SpecialistsImplement procedures and systems to prevent merchandise loss. Conduct audits and investigations of employee activity. May assist in developing policies, procedures, and systems for safeguarding assets.
 
Secretaries and Administrative AssistantsPerform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
 
Statistical AssistantsCompile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks.
 
Stock Clerks and Order FillersReceive, store, and issue sales floor merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers' orders. May mark prices on merchandise and set up sales displays.
 
Supervisors and Managers of Office and Administrative Support WorkersDirectly supervise and coordinate the activities of clerical and administrative support workers.
 
Survey ResearchersPlan, develop, or conduct surveys. May analyze and interpret the meaning of survey data, determine survey objectives, or suggest or test question wording. Includes social scientists who primarily design questionnaires or supervise survey teams.
 
Switchboard Operators, Including Answering ServiceOperate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
 
Telephone OperatorsProvide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
 
Training and Development SpecialistsDesign and conduct training and development programs to improve individual and organizational performance. May analyze training needs.
 
Transportation Attendants, Except Flight AttendantsProvide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
 
Word Processors and TypistsUse word processor, computer or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.
 
Writers and AuthorsOriginate and prepare written material, such as scripts, stories, advertisements, and other material.
 

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